Import attendees from a CSV

Use a CSV import when your attendees come from another registration tool, a spreadsheet or a CRM. You can import into any event, including Eventbrite events.

Columns

Column names aren't case-sensitive, and the column order doesn't matter. Extra columns are ignored. The example file looks like this:

First Name,Last Name,Email,Company,Job Title,Cell Phone,Ticket Class Name
Ada,Lovelace,ada@example.com,Analytical Engines,Engineer,555-0100,VIP

Import a CSV

1. 1

   Step 1: Open Attendees

   Open your event and go to Attendees.

2. 2

   Step 2: Download the example

   Choose Actions → Import CSV, then click Download Example CSV.

3. 3

   Step 3: Fill in your data

   Keep the header row and add one attendee per row. First Name, Last Name and Email are required.

4. 4

   Step 4: Save as CSV

   Save the file as CSV. In Excel choose CSV (Comma delimited); in Google Sheets choose File → Download → Comma-separated values.

5. 5

   Step 5: Upload it

   Back in the Import Attendees window, choose the file and click Import.

6. 6

   Step 6: Check the result

   The summary shows how many attendees were created and updated, and the first problem rows with their row numbers.

Re-importing and duplicates

• Attendees are matched by email within the event (upper or lower case doesn't matter). A matching row updates the person instead of adding a duplicate.
• Blank cells don't erase existing names, companies, titles or phones. The ticket class is always replaced, even with a blank.
• If the same email appears twice in one file, the later row wins.

Common problems

• "Row N: Invalid email format." Fix that row's email and import again. Other rows were still imported.
• "An error occurred during import." Check that the file is a .csv under 5 MB and the header row has First Name, Last Name and Email. If you saved from Excel as CSV UTF-8, try plain CSV (Comma delimited) instead.
• Accents look wrong: save the file with UTF-8 encoding.

Imports and your plan

An import is never blocked by your plan. If it takes the event near or over its attendee limit, you'll see Heads up: plan limit or Plan limit reached after the import, with a See plans button. On the Free plan, printing pauses above 75 attendees. See Choose a plan and what happens if you go over.