Choose a plan and what happens if you go over
How attendee limits work, which tickets count, the grace margin over your limit, and how to upgrade without losing what you paid.
On this page
Badgetrac is priced per event, by the number of active attendees. Every event starts on the Free plan. Every paid plan includes unlimited exhibitors, with no per-exhibitor, per-scan or per-lead fees.
The plans
| Plan | Price per event | Attendees | Support |
|---|---|---|---|
| Free | $0 | Up to 75, and 3 exhibitors | Email support, replies within 48 hours |
| Starter | $399 | Up to 250 | Email support, replies within 48 hours |
| Growth | $799 | Up to 600 | Priority email support, replies the same business day |
| Pro | $1,299 | Up to 1,000 | Priority email support, plus 1-hour replies on event days |
| Custom | Quote | More than 1,000, or priority support | Agreed per event |
Some features need a bigger plan: self check-in kiosk, session check-in, floor plans and the exhibitor checklist start at Growth, and exhibitor CRM push at Pro. Badge proofs and attendee emails need any paid plan. Starter events can add event-day priority support for $149. See pricing for the full list.
Pick the right plan
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Step 1: Count your attendees
Estimate how many active attendees you'll have, including walk-ins and exhibitor staff badges. Cancelled and refunded tickets don't count.
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Step 2: Open the plan picker
Open your event's Event settings and find Plan & billing.
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Step 3: Choose the smallest plan that fits
Pick a plan whose attendee limit covers your count. Plans too small for your current attendees aren't offered.
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Step 4: Pay
Click Continue to secure checkout and pay by card. You'll get a receipt by email. If you go over later, you have 10% grace and can upgrade for the difference.
Who counts toward the limit
- Counted: every active attendee: Eventbrite registrations, CSV imports, walk-ins and exhibitor staff badges.
- Not counted: cancelled and refunded tickets, and exhibitors themselves.
What happens if you go over
Late registrations happen. Badgetrac warns you early and doesn't lock you out at the first extra attendee:
- At 80% of your limit, the plan card suggests upgrading before event day.
- Over the limit, a paid event keeps working for up to 10% more attendees. For example, a 250-attendee plan keeps working up to 275 attendees.
- Past the grace margin, badge printing (at every desk, the kiosk and volunteer stations), attendee exports, the backup list and new walk-ins pause until you upgrade.
The Free plan has no grace margin: printing pauses above 75 attendees.
Exhibitors are never locked out of a paid event. Even if your event is over its limit, exhibitors keep scanning and exporting their own leads, so a billing issue never breaks a sponsor's booth.
Upgrading costs only the difference
When you move up a plan, you pay the new plan's price minus what you've already paid for this event. Moving from Starter ($399) to Growth ($799) costs the gap between the two. Plans only go up; there are no downgrades. See Upgrade an event to a bigger plan.
Running several events?
Buy a pack of 5 events (15% off) or 10 events (25% off), usable for 365 days. See Save with multi-event packs. For more than 1,000 attendees, priority support or invoicing, request a custom plan.
Related guides
- Upgrade an event to a bigger plan Move an event to a larger plan when it outgrows its limit. You only pay the difference from what you already paid.
- Save with multi-event packs Prepay for several events at a discount and use one on any of your organization's events within a year.
- Annual agreements for organizers with several events One agreement and one price for every event you start in a period, with a volume discount. Covered events move to the plan automatically.
- Request a custom plan Ask for a quote for larger events, priority support, invoicing, or several events a year. Pay from event settings once agreed.
Still stuck?
Tell us what you were trying to do and what you saw. We'll help you sort it out.