Sync attendees from Eventbrite

A sync copies every registration for an Eventbrite event into Badgetrac. Once your account is connected, new orders, refunds and attendee changes also arrive by themselves within a minute or two, and events starting in the next 30 days are re-synced in the background every hour. Run a sync after connecting, and whenever you want to be sure the list is complete.

First, connect your account. See Create your account and connect Eventbrite.

Sync attendees

1. 1

   Step 1: Open Attendees

   Open an Eventbrite event and go to Attendees.

2. 2

   Step 2: Start the sync

   Choose Actions → Sync from Eventbrite. A progress bar shows how far it has got.

3. 3

   Step 3: Wait for the message

   When you see All attendees have been synced successfully!, click Ok, got it!. The table refreshes.

4. 4

   Step 4: Check the date

   The toolbar shows Last sync with the date and time.

What a sync changes

• New Eventbrite attendees are added. Existing ones are updated by their Eventbrite ticket.
• Blank fields in Eventbrite don't erase details already in Badgetrac.
• Fixes attendees made through badge proofs are kept. The sync doesn't overwrite them.
• Badges already printed stay marked as printed. When an attendee changes their details in Eventbrite, the automatic update marks their badge as not printed, so you can print the corrected one.

Cancelled and refunded tickets

Cancelled and refunded tickets stay in Badgetrac, marked as cancelled, so you can see what happened. They:

• don't count toward your plan's attendee limit;
• can't be printed at volunteer stations or the kiosk, which send the person to the help desk;
• are left out of attendee emails, raffles and the backup list.

The total on the Attendees page includes cancelled tickets, so it can be higher than the number on your plan card.

If the sync fails

• Eventbrite token is missing: reconnect Eventbrite from Account settings.
• Failed to sync attendees: wait a minute and try again. Eventbrite sometimes limits requests for large events.

A sync is never blocked by your plan. If it takes the event past its attendee limit, you'll see a plan notice afterwards. See Choose a plan and what happens if you go over.