Handle reprints and read the print log

Every badge print is logged with who printed it, where, and why. Use the log to spot problems on event day, such as a desk that keeps reprinting badges with wrong details.

Reprint a badge

1. 1

   Step 1: Find the attendee

   On the Attendees page, untick Not printed or search for the person.

2. 2

   Step 2: Print again

   Click Generate on their row and print the PDF. At a volunteer station, click Reprint.

3. 3

   Step 3: Give a reason

   If you turned on reprint reasons, the station asks why: wrong details, lost, damaged or other. It's optional.

Reprint reasons

Each print is logged with one of these reasons:

Volunteers are only asked for a reason if you turn on Ask volunteers why they reprint a badge on the Volunteer stations page. See Set up volunteer stations.

Unmark badges printed by mistake

1. 1

   Step 1: Select the rows

   On the Attendees page, untick Not printed and tick the printed rows you want to reset.

2. 2

   Step 2: Unmark them

   Click Unmark on a row, or the Unmark printed Selected Badges button for several. They go back to Not Printed.

Unmarking only resets the printed status. The print log keeps the original print, and the next print is logged as a first print.

Where to see the print log

Open Live check-in from the event sidebar. Two cards come from the log:

• Reprints: the total, broken down by reason.
• Badges printed by desk: each volunteer station by name, plus Self check-in kiosk, Batch printing and Organizer.

The Volunteer stations page also shows how many badges each station printed. See Watch check-in live and keep a backup list.

Badges changed after printing

If an attendee fixes their details through a badge proof after their badge was printed, they're listed under Changed after printing on the event overview. Click a name to print the corrected badge.