Set up volunteer stations

A volunteer station is a sign-in for one desk. Volunteers get a link and a PIN instead of your password. They only see check-in tools for this one event: search, print, reprint, walk-in registration and session doors.

Create a station

1. 1

   Step 1: Open Volunteer stations

   Open your event and click Volunteer stations in the left sidebar.

2. 2

   Step 2: Name the desk

   Under New station, type a name such as Front desk 2 and click Create station. Create one station per desk or door, so the print log shows who printed what.

3. 3

   Step 3: Copy the link and PIN

   Copy the Link and the 6-digit PIN from the box that appears. The PIN is shown only once, so send both to the volunteer now.

4. 4

   Step 4: Decide on reprint reasons

   Turn on Ask volunteers why they reprint a badge if you want a reason logged for every reprint. Volunteers can skip the question.

Sign in as a volunteer

1. 1

   Step 1: Open the station link

   On the desk laptop or tablet, open the link the organizer sent you.

2. 2

   Step 2: Enter the PIN

   Type the 6-digit PIN and click Start. You land on the station desk for that event.

3. 3

   Step 3: Find and print

   Type at least 2 letters of a name, company or email, or scan a ticket. Click Print badge (or Reprint) next to the right person. The badge opens as a PDF in a new tab; print it from there.

4. 4

   Step 4: Sign out at the end

   Click Sign out at the top of the desk when your shift ends.

What volunteers can do

• Find an attendee: search by part of a name or company, an exact email, or a scanned ticket or badge. Up to 15 results show at once.
• Print and reprint: cancelled or refunded tickets show Ticket cancelled and can't be printed.
• Register a walk-in: the Register a walk-in card registers the person and prints the badge in one click.
• Scan session doors: if the event has sessions, a Session doors card opens a door scanner for each one (Growth plan and up).

If you turned on reprint reasons, every reprint asks: 1 = wrong details, 2 = lost, 3 = damaged, 4 = other. A blank answer still prints and logs Other reprint. Cancelling the question cancels the print.

PINs and lockouts

You can't show a PIN again or change it. If a PIN is lost, or a link has been shared too widely:

1. Click Revoke next to the station. Its volunteer is signed out right away.
2. Create a new station and send the new link and PIN.

Revoked stations stay in the table marked Revoked, so their print counts aren't lost.

How long volunteers stay signed in

A volunteer stays signed in on that browser until they click Sign out, you revoke the station, or two weeks pass. Ask volunteers to sign out of shared devices at the end of the day.

If printing is paused

If the desk shows Badge printing is paused, the event has more active attendees than its plan covers, even counting the 10% grace. Upgrade the event from Event settings; volunteers don't need to sign in again. See Choose a plan and what happens if you go over.