Register walk-ins at the door

Walk-ins are people who arrive without a ticket. You can register them at the walk-in desk or a volunteer station, or let them sign themselves up at the kiosk.

Register a walk-in

1. 1

   Step 1: Open the walk-in desk

   On your event's Attendees page, choose Actions → Walk-in desk.

2. 2

   Step 2: Fill in the form

   Enter at least a first or last name. Email, phone, company, job title and ticket type are optional. Ticket type defaults to Walk-in.

3. 3

   Step 3: Save

   Click Register walk-in. If an active attendee already has that email, Badgetrac reuses their registration instead of creating a duplicate.

4. 4

   Step 4: Print the badge

   Click Print badge in the confirmation box. The badge opens as a PDF in a new tab.

Duplicate emails

If someone with an active ticket gives the same email (upper or lower case doesn't matter), you'll see Name is already registered with that email. Badgetrac uses their existing registration, so their badge, leads and check-in stay on one record. Cancelled or refunded tickets aren't reused.

Walk-ins and your plan limit

Walk-ins count toward your plan's attendee limit like any other active attendee. If one more person would take the event over its limit, the desk shows This event is at its plan's attendee limit. It won't register anyone else until you upgrade from Event settings. See Choose a plan and what happens if you go over.

Other places to register walk-ins

• Volunteer stations: the Register a walk-in card registers and prints in one step with Register and print. See Set up volunteer stations.
• Self check-in kiosk (Growth plan and up): on the walk-in desk, turn on Allow walk-in registration on the kiosk. Attendees then tap Not registered? Sign up here on the kiosk.

Walk-ins get the ticket type you enter (Walk-in if you leave it blank). The live dashboard counts them in its Walk-ins tile.