Delete an event
Permanently delete an event from Event settings. Events with exhibitors get a 7-day notice so exhibitors can export their leads first.
On this page
Deleting an event removes it from Badgetrac for good, with all of its attendees, badges, check-ins, sessions, booths, volunteers, emails, and every exhibitor's leads and notes for it. Only organizers of the event's organization can delete it. Exhibitors can't.
Deleting can't be undone, and payments aren't refunded. A plan you paid for the event isn't refunded and can't be moved to another event. An event covered by an annual agreement still uses one of the agreement's events after it's deleted. If the event has exhibitors, it isn't deleted straight away: they get 7 days' notice to export their leads.
Delete an event
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Step 1: Open Event settings
Open the event and click Event settings. Scroll to Delete event at the bottom.
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Step 2: Read what happens
The box says whether the event is deleted straight away (no exhibitors) or in 7 days (it has exhibitors), and whether its plan payment is affected.
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Step 3: Type the event name
Type the event's name exactly as shown. The button stays greyed out until it matches.
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Step 4: Confirm
Click Delete event, or Schedule deletion if the event has exhibitors.
Events with exhibitors
If anyone is listed as an exhibitor on the event, it's deleted 7 days after you confirm. Straight away:
- every exhibitor contact gets an email with the deletion date and a link to export their leads (they sign in to their exhibitor account and click Export CSV, as in Export leads);
- you get an email confirming the date, with a link back to the event to cancel;
- a banner shows the date on the event's pages for you, and on the exhibitors' dashboards with an Export leads button.
Everything else keeps working until then: you can still print badges, scan leads and run check-in. The event is deleted within an hour of the date shown.
Cancel a scheduled deletion
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Step 1: Find the banner
While a deletion is scheduled, every page of the event shows This event will be deleted on and the date.
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Step 2: Cancel
Click Cancel deletion in the banner or in Event settings. The event stays, and we email your exhibitors that it won't be deleted.
Eventbrite events
Deleting an event in Badgetrac doesn't touch it on Eventbrite. Badgetrac remembers the deletion, so syncing, reconnecting Eventbrite or changes on Eventbrite won't bring the event back. If you deleted one by mistake, email info@badgetrac.com and we can let it be imported again (as a new, empty event).
Your receipts stay under Payment History on your profile page, marked (deleted).
Related guides
- Export leads or send them to your CRM Download your leads as a CSV for HubSpot or Salesforce, or push every lead to a webhook the moment it's scanned.
- Invite exhibitors to your event Add exhibitors one by one or from a CSV, send their invite emails, and see who has joined and started scanning.
- Choose a plan and what happens if you go over How attendee limits work, which tickets count, the grace margin over your limit, and how to upgrade without losing what you paid.
- Annual agreements for organizers with several events One agreement and one price for every event you start in a period, with a volume discount. Covered events move to the plan automatically.
Still stuck?
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